, Friend or Foe: On Working With—and Sometimes Working Around—Distributors

by Randy Caparoso The author circa 1998, when he won Restaurant Wine’s “Concept of the Year Award.” PHOTO COURTESY OF RANDY CAPAROSO

During my 25 or so years as an on-premise wine buyer, I had distributor and supplier colleagues who were my best friends—or my worst enemies.

An enemy, for instance, would be someone who plays golf with your boss and tells him I am his worst possible hire. (True story—my boss told me.) I suppose, from his perspective, I was a bad hire because I was not inclined to buy all his wines, but I would say he was an unreliable source.

At one point, I was running wine programs in nearly 20 locations in ten different states. I had one close friend who worked as a supplier in several of those markets, so I knew my name inevitably came up in conversation. One day I asked her: What do distributors think of me out there? She said, “You kidding me? Most of them hate you.”

I was not surprised. They probably saw me as more of a nightmare than a friend because, whenever the business I worked for entered a market, we came in with a basic program common to all our stores. It’s not like I wasn’t aware that a distributor’s job is to place new products and make their quotas. (Later on, for six years, I operated my own wine label and also had to implement sales incentives with my distributors in 12 different states.)

This Article was originally published on The SOMM Journal

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